Sol Y Mar

The restaurant’s organization is appalling. The waiters don’t attend to you, and when they finally do, it’s with a sour face, as if the service were a favor and not something we’re paying for.

Special mention goes to a short-haired waitress who circled our table at least three times, muttering and grumbling under her breath, but completely ignoring us. I raised my hand to get her attention and saw her at the bar, also with her hand raised, but talking to a colleague instead of coming over. She didn’t notice that my son had just come out of the restroom, and I heard her complaining: “Imagine that, he just sat down and she’s already raising her hand. It’s unbelievable.”

When she finally deigned to attend to us, it was all huffs and puffs, constant complaints, and zero manners: not a “hello,” not a “thank you,” not even the slightest bit of courtesy. The service was terrible from beginning to end.

It’s a shame because I go every time I’m down to the coast, but the customer service is getting worse and worse. There’s a clear lack of staff, as this morning she was the only one serving the entire terrace. They need more staff, more enthusiasm, and above all, more respect when speaking to customers.

A smile costs nothing. She had her eyebrows furrowed, as if they were held down with clothespins. She’s paid to serve, not to make customers feel uncomfortable. If she doesn’t like her job, she shouldn’t take it out on the people who actually come to eat, spend their money, and relax.

I won’t be back until they change their attitude. It’s appalling.